Fairygals warranty & return
We want our customers to have the best shopping experience ever! Our dedicated product team is always looking for the best items to guarantee the best quality before shipping.
However, if you are not satisfied with the item you receive, we can provide an exchange or refund, depending on the reasons. Please, feel free to contact us if you have any issue with your order! email@example.com
If you need to return an item, please check the procedure in order to make the process fast and comfortable.
To satisfy our customers, We use "sealing labels" to guarantee the authenticity of our products, and to make sure that it has never been opened or worn beforehand.
Please note that in accordance with the commerce regulations in force, we will not accept any return in the case where the "sealing labels" are torn (except for Fairygals's responsability)
- In the unfortunate event that the product is defective. (It’s clearly broken and unusable)
- Product received is totally different from the order. (Requested Product A Received Product B)
- The size sent is not the same as the requested one. (Customer requests size S and the product received is labeled with size M)
Customer have the right to receive a new product depending of the product availability. In case the product is not available customer will receive a refund.
The information you need to send:
- Order number
- Product SKU (Product ID, name)
- Reason for return (wrong size / defect highlighted)
- Clear Picture of the Product with their tags attached
- We will communicate this to our supplier to issue an exchange or a refund.
- Once our supplier receives the item, we will resend a new product and cover the expenses of the shipping cost. This is only applicable if Fairygals is responsible for shipping the wrong item/size.
- The selected size does not fit the customer's measurements.
- Customer simply want a change for another product or return it (we only accept exchange for the same kind of products : clothes vs clothes, bikini vs bikini etc.)
- Patterns have some variations according with the picture.
- Color is slightly different from the picture.
- Material quality is not exactly what the customer want.
- If the the customers want an exchange, they will be responsible for the return shipping costs.
- If the customers want a refund, they will be responsible for the return shipping costs and $15 per products will be deducted from your refund for restocking fee.
What is the procedure?
Once our supplier receives the item, we will send a new product or apply for a refund. Please check shipping policy if you need to.
Conditions to apply for an exchange or refund:
- All returns must first be approved by our customer care team firstname.lastname@example.org. We will not accept any return request by social media or any other method than emails.
Form to send via email:
Kindly file this template in order to process the exchange/refund.
1/ #Order ID:
2/ Tracking number (the one provided by your post):
3/ List of items returned (products you put inside your package):
- Exchange (Item you want in Exchange choose here fairygals.com):
- OR Refund (no refund on Promo Code orders):
5/ Address you sent the package to:
6/ Your shipping address (where to resent the products):
Help to file the template:
1/ You received your order ID via email when the order has been confirmed to you.
2/ Tell us where to track the package, a tracking number will be provided by your local post when you send the package back to us, make sure to note it down and give it to us.
3/ Give us a list of the products inside the package you just resent.
4/ Precise if you wish an exchange (kindly precise for which product and what size) > We only accept exchange for the same kind of products: clothes vs clothes, bikini vs bikini etc. Or a refund (option only available if you did not used any Discount Count on the order)
5/ Confirm the address you have sent the package to.
6/ If you choose Exchange in Point 4: Please confirm your own address where we will have to send the new package.
- All returned items must be in brand-new condition, unused/unworn, unwashed, with original tags and their original packaging.
- We do not accept refund on items where a discount coupon is applied or any other kind of price reduction (unless a customer receives a wrong item).
- No exchange or refund requests will be accepted 14 days after delivery, for any reason. The customers have to resent the products in these 14 days or the exchange, refund can be refused.
- Return shipping costs are the customer's responsibility.
- Refund can take between 12 to 20 days to be reflected on your statement.
- We do not accept any return if the "sealing label" is torn.
- We'll refund only to the same payment method from where customer originally paid.
- Items that are damaged, dirty, altered, or not in their original boxes or bags will not be accepted.
- You have maximum 3 months to claim a package not received.
Please contact us for further help or questions at email@example.com
IMPORTANT: PLEASE MAKE SURE TO ENTER YOUR COMPLETE INFORMATION ADDRESS AT CHECKOUT. IN CASE OF DELIVERY ISSUE DUE TO INCOMPLETE ADDRESS, MISSING INFORMATION ETC. YOU WILL BE RESPONSIBLE FOR IT AND WE WILL NOT BE ABLE TO REFUND OR RESENT THE PRODUCTS.
Your satisfaction is our main priority!
If you are not satisfied with the order, please contact us at firstname.lastname@example.org and we promise to make it right!
Please note that you can cancel your order within 24 hours only after your purchase.